If you are getting a message about lottery, then you need to avoid this kind of message. The bank has also issued an alert that do not believe such messages and do not share your confidential information with any person.
Apart from bank or customer care, State Bank of India also solves the problems of customers through Twitter. Customers who upload their problems on social media tagging SBI, then SBI replies to them through tweets there as well. In such a situation, the bank also gives tips to customers to avoid cybercrime through these tweets so that customers become victims of phishing.
Actually, cybercrime experts entice people in their clutches by giving tempting promises, in such a situation it is necessary for the customers to avoid these promises. Also, even bank employees should avoid giving their confidential information. Recently, this also happened to a customer, whose information was given by the customer through social media. After this the bank told what they should do in this situation.
A bank customer told through Twitter that he has received a message, in which it is being said that he has got a lottery of Rs 25 lakh and that Rs 25 lakh is going to come in his SBI account. The customer has also shared the screenshot of the message on WhatsApp, in which it has been said about the lottery and it has been asked to call them on WhatsApp. Now SBI Bank has responded to this message and has told the customer not to respond to such messages.
What did SBI Bank say?
The bank has said in its tweet- ‘We always advise our customers not to respond to such emails / text messages / calls / embedded links that ask them to provide their personal or banking details such as User ID / Password / Debit Card Number. Asks to verify/update /PIN/CVV/OTP etc. To take immediate action on this phishing/smishing/vishing attempt/incident, please share this information via email at [email protected]. Also, report the incident to the law enforcement agency concerned in your area.
Do not share on social media?
Often people complain to the bank through social media and while complaining they also share their personal information on social media. In such a situation, the bank says, ‘Please do not share your banking and personal information publicly here for security reasons. The bank will not be liable for any damage caused by this. We recommend that you remove this post immediately. It would be more appropriate that you contact us via DM.